Jargon buster

One Knowsley may have introduced you to some new language within our work – here’s a useful guide to help.

Starting Up

One Knowsley can offer support and advice on the best way to start your idea. Whether you are a volunteer led group, a budding social entrepreneur thinking of starting a new social enterprise or a new charity, we can help guide you through the various legal models available and ensure your idea has the right foundations on which to grow.

Call to arrange an appointment for an initial chat 0151 489 1222 or email us at

Safeguarding Adults

If you are working with, or providing services to vulnerable adults, you have a responsibility to protect them and to ensure you have appropriate policies and procedures in place. Safeguarding adults means protecting an adult’s right to live in safety, free from abuse and neglect. An adult is someone aged 18 years and over.

More information on what is defined as abuse and neglect and who potentially is at risk is detailed here together with further details of Knowsley’s response to helping and protecting vulnerable adults can be found here

Safeguarding Children

If you are a charity working with children and young people then the Charity Commission offers clear guidance, although the commission does not administer child protection legislation, it aims to ensure that charities working with, or providing services to, vulnerable beneficiaries protect them as best they can and minimise the risk of abuse.

The commission provides guidance on safeguarding, essential inclusions for child protection policies and child protection procedures and systems. More information about Safeguarding children and young people in Knowsley can be found via Knowsley Council

Health and Social Care

The Care Quality Commission is an independent regulator of health and social care in England – and has resources and publications of interest to social sector organisations working in health or social care.

Disclosure and Barring Service

DBS (Disclosure and Barring Service, previously known as Criminal Record Bureau – CRB checks).  One Knowsley does not offer a service to administrate the Disclosure & Barring Service but can signpost you to local providers if you get in touch with us on 0151 489 1222 or at  If you are wanting to find out more about the DBS service and if it applies to your organisation or your trustees, staff or volunteers then the following page is a good source of information.

Information Governance

Information Commissioners Office (ICO) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
They have a quick self-assessment tool if you are not sure if you are required to register 

and specific guidance for charities and not for profit organisations 


If you are a Charity trustee, then your role carries responsibilities. The Charity Commission has guidance on what a trustee MUST do – to meet legal and regulatory requirements or duties and what a trustee SHOULD do – which are the areas of good practice the Commission encourage trustees to follow in carrying out their duties to the charity.

Go to the following page for more information about trustees.

Recruiting Volunteers

You can find more information about the volunteer brokerage service here.  For guidance on recruiting volunteers who are also claiming benefit see DWP advice here and/or speak to the individual’s work coach.

If you are looking to recruit refugees or asylum seekers there are some specific issues to consider, use the following link

More resources
coming soon…