People in every part of the North West now have a dedicated 24/7 NHS mental health crisis helpline as part of NHS efforts to ensure everyone can get the urgent care they need during the global coronavirus pandemic.

Mental health teams across the NHS have worked hard to roll this service out years earlier than planned.

Anyone experiencing a mental health crisis can call their local helpline, while friends and family members can call on behalf of someone they’re worried about. The lines are also open to professionals such as police and paramedics who may come across people experiencing mental ill health.

The helplines have been set up by each of the mental health trusts in the region and people can find details of their local helpline through a new, streamlined, easy to use service finder on the NHS website – simply by typing their postcode or home town in the same you would search for a local GP or pharmacist.

The new helplines are led by mental health professionals who can refer people to local urgent, acute and routine mental health services. This may include phone and video consultations, as well as urgent face-to-face assessments where necessary.

For further information and your local helpline number, visit