Throughout the pandemic, many services and businesses across Knowsley have adapted to continue to be available online.

Given the pandemic is not yet over, online access to services may continue for some time.

Many residents have used the last few months as an opportunity to get online and partners across Knowsley have been supporting residents to get online. For example, in just four months, the council’s Family And Community Education (FACE) service has supported 578 residents to get online. Not only can being online help you to do daily tasks such as shopping, paying for goods and services or searching for jobs, but it also provides a social side too and an opportunity to keep in touch with family and friends, particularly during lockdown.

This is great for the many residents that have internet access and are able to use a phone, tablet, laptop or PC at home, but what about residents who can’t?

If you know someone who doesn’t have access to equipment or the internet, please give them a call to share this information and let them know that help and support is available.

Need to use a PC?

All Knowsley libraries have PCs that you can use – you just need to book an appointment in advance and follow social distancing measures in place. Simply call the library direct to book an appointment – call Huyton Library on 0151 443 3734, Kirkby Library on 0151 443 4289, Halewood Library on 0151 443 2086 or Prescot Library on 0151 443 5101.

Need help getting online?

  • The Council’s Digital Champions can help you to set up a Council online account, but they can also help you to set up an email address and how to save and upload documents and passwords. They will also signpost residents to the FACE team for IT skills sessions and courses. To contact a Digital Champion, call 0151 489 6000.
  • One Knowsley, working with Sefton Council for Voluntary Service, are delivering the “Include – IT Mersey” initiative. Digital Champions are available to help you to connect to WiFi, creating emails, help you to get online, do video calls, access Universal Credit and help you to use equipment (you will need to have access to the internet and equipment). For support, please email your name, telephone number and query to info@oneknowsley.org and a Digital Champion will call you back.
  • Barclays are offering a ‘Digital Wings’ online tool to anyone who wants to build their digital skills, whatever their ability. It’s free and you can choose the modules you would like to complete. Find out more by visiting https://digital.wings.uk.barclays/for-everyone

Looking to gain a qualification?

We all have a part to play in helping to build a stronger, healthier Knowsley. You can play your part by continuing to access services and support online, and seek help to get you online – things you once did face to face can still be done, but you may just need to access them differently. This includes having an online consultation with your GP, shopping online, catching up with your family and friends through Face Time or Zoom, paying your Council Tax or rent, making a claim for Universal Credit or accessing Property Pool.

You can also keep up to date with the latest COVID-19 advice and guidance, including how to book a test if you display symptoms, by visiting www.nhs.uk/coronavirus.

Cllr Graham Morgan, Leader of Knowsley Council and Chair of the Knowsley Better Together Board, said “As well as being able to access services that you used to do face to face, being online also offers a range of social benefits too enabling you to keep in touch with family and friends in the comfort of your own home. There’s also being able to do online shopping, keeping fit and taking part in online workouts as well as searching for jobs online too. We all have a part to play in building a stronger, healthier Knowsley and the opportunities to explore and connect with organisations, family and friends is endless, so discover what you can do online today. So, if you know someone that isn’t online, please help to share this information to help them to get online.”